How to order

2021-11-19

● About order information

If you want to order any doll or item, please send following information to whaletowerdoll@gmail.com, we will give a detailed price list and answer your question as soon as possible.

·Recipient name and at least 1 phone number

·Specific receiving information

·Order details include doll’s name or item number, skin tone, any requirement(like invoice price, choose express), payment method etc.

After receive your delivery address, we will estimate shipping cost and send a price list to confirm the order and payment. Please make sure your phone number and address are valid.

Please be aware that THE ORDER CANNOT BE CHANGED ANYMORE AFTER PAYMENT.

● About the payment

We accept payment by Paypal only for now.  Our paypal: whaletower21@gmail.com

The total order price will be: order price(commodity prices+ shipping cost)+ paypal fee(order price*4.4%)

After payment please let us know by email, after payment confirmed your order will be arranged to production immediately.

THE ORDER CANNOT BE CANCELED AFTER PAYMENT, thanks for your understanding.

●About Layaway

If your order price over $500 you can choose layaway. After first payment the order will not be able to canceled.

Plan:1. total order price divided to 2 parts.: first payment[50% total price]+second payment[50% total price and shipping cost]. 

        2. total order price divided to 3 parts.: first payment[40% total price]+second payment[30% total price]+third payment[30% total price and shipping cost]

The shipping cost with the last payment.

In plan 2, the second payment should be paid within 90 days after first payment.

The last payment should be paid within 30 days after notification(before shipment). If the payment do not paid within 45 days after notification, your order will be canceled without notice. We will refund your shipping cost, but the first payment is not refundable.

Your order will be scheduled for production after your initial payment. Thanks for your understanding.

● How to buy eyes?

The basic buying way is same with buying dolls.

If you are buying eyes in stock, we will ship your order within 7 days.

For pre-ordered goods, the wait is about 30~45 days. If your eyes order is with doll or other items, then the eyes will be delivered with doll together.