Notice

Please make sure that you have read the following terms and conditions carefully before purchasing

●About production time

Normally production time for doll and body will be 4~6 months, with makeup or special items will extend it by 1 to 2 months .

For head will be 2-3 months, with makeup or special items will extend it by 1 to 2 months .

●About shipping method

We will mainly use EMS to ship, but we also provide DHL/UPS/FedEx to choose.

The shipping cost is based on the weight and volume of the package, and by different country the cost will be different. 

If you want to know your shipping cost please contact us by email, We'll estimate the freight for your order.

●About Customs

According to most of our buyers requier, we will under-claim the price of our production and mark it as gift/sample.

PLEASE BE AWARE THAT WE DO NOT RESPONSIBLE FOR THE CLAIM DUE TO UNDERCLAIM PRICE.

If you want to fully claim or claim a specified price please let us know.

●About payment

we only accept PayPal as our payment method. Our paypal account: whaletower21@gmail.com 

●About Damage

We all hope the package arrives safely and without any damage, but it's hard to avoid all kinds of problems in long-distance transportation.

If you received your order and find any damage, please make sure to contact us within 3 days(based on express tracking arrival date) 

after sign for express delivery.

Please sent the following pictures by email to confirm claim within 3 days.

-order number

-tracking number and picture of delivery invoice

-picture of damage part